Privacy Policy
1. Who We Are
Nuvexa (“we”, “us”, “our”) operates the website shop-nuvexa.com (the “Site”) and any related services, purchases or interactions (collectively, the “Services”). “You” and “your” refer to any visitor, customer or other individual whose personal information is collected under this Policy.
By using the Services, you consent to the collection, use and disclosure of your information as described below. If you do not agree, please do not use the Services.
2. Changes to This Policy
We may update this Policy from time to time—for example, to reflect new practices or legal requirements. When we do, we will post the revised Policy on the Site, update the “Last updated” date and take any steps required by law.
3. Information We Collect and Why
| Category | Examples | Primary Purpose |
|---|---|---|
| Information you provide directly | Contact details (name, address, phone, email) • Order details (billing & shipping address, payment confirmation) • Account credentials (username, password, security questions) • Customer-support content | Fulfil orders • Provide customer support • Create & secure your account |
| Usage data | Device type, browser, IP address, network connection, pages viewed, cookies and similar technologies | Improve and secure the Site • Analytics • Personalised marketing |
| Third-party data | Information from service providers such as Shopify, payment processors, logistics partners | Order processing • Shipping • Fraud prevention |
If you choose not to supply certain information, some features of the Services may be unavailable.
4. How We Use Your Information
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Provide, personalise and improve the Services
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Process and fulfil orders, returns and exchanges
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Communicate with you about your account or transactions
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Send marketing offers (where permitted)
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Detect, investigate and prevent fraud or security incidents
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Comply with applicable laws, including South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) and Consumer Protection Act, 2008 (“CPA”)
5. Cookies & Similar Technologies
We use cookies, pixels and similar tools to operate and enhance the Site, perform analytics and deliver targeted advertising. You can manage cookies in your browser settings, though blocking them may affect your experience. For more detail, see Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.
6. How We Share Information
| Recipient Type | Purpose / Example |
|---|---|
| Service providers (e.g., hosting, payment, fulfilment, email) | Operate the Services and deliver your orders |
| Business partners & marketing affiliates | Run joint promotions, personalised ads |
| Corporate group companies | Internal administration |
| Legal or regulatory authorities | Where required to comply with law, court order or to protect rights |
| Mergers & acquisitions | In connection with a sale, merger, liquidation or similar event |
We do not share sensitive personal information without your explicit consent.
7. Children
The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, please contact us so we can delete it.
8. Security & Retention
We use reasonable administrative, technical and physical safeguards to protect your information, but no system is completely secure. We retain information only as long as necessary to provide the Services, satisfy legal obligations and resolve disputes.
9. Your Rights (under POPIA)
You may have the right to:
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Access the personal information we hold about you
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Correct or update inaccurate information
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Delete or de-identify information no longer required
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Restrict or object to certain processing
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Receive your information in a portable format
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Withdraw consent at any time (where processing is based on consent)
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Lodge a complaint with the Information Regulator (South Africa)
To exercise any of these rights, please email contact@shopnuvexa.com.
10. International Transfers
We may transfer your information outside South Africa (for example, to our fulfilment centre in China or to servers in other countries). Where we do, we rely on one or more of the safeguards permitted under POPIA s 72—such as binding corporate rules or contractual clauses that ensure an adequate level of protection.
11. Contact Us
For questions, concerns, or to exercise your rights, contact us at:
📧 contact@shopnuvexa.com